At Apex Swift Trade ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our cryptocurrency trading and investment platform ("Platform" or "Service").
Our Commitment: We implement industry-leading security measures and comply with international data protection regulations, including GDPR, to protect your personal information.
By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. How We Collect Information
2.1 Information You Provide Directly
- Account Registration: When you create an account, you provide personal information including name, email, and password
- KYC Verification: When completing identity verification, you submit identification documents and photos
- Transactions: When making deposits, withdrawals, or trades, you provide payment and wallet information
- Communications: When contacting support or responding to surveys, you provide message content and feedback
2.2 Information Collected Automatically
- Usage Data: We automatically collect information about your interactions with the Platform
- Device Data: Your device type, operating system, and browser information are logged
- Location Data: Your approximate location is determined from IP address
- Cookies: We use cookies and similar technologies to track sessions and preferences
2.3 Information from Third Parties
- Payment Processors: Plisio and other payment gateways provide transaction confirmation data
- Blockchain Networks: Public blockchain data confirms cryptocurrency transactions
- KYC Providers: Identity verification services may provide additional validation data
- Analytics Services: Google Analytics and similar tools provide usage statistics
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Service Provision
- Create and manage your account
- Process deposits, withdrawals, and transactions
- Execute investment plans and copy trading
- Provide customer support and respond to inquiries
- Send transaction confirmations and account notifications
3.2 Security and Compliance
- Verify your identity (KYC/AML compliance)
- Prevent fraud, money laundering, and unauthorized access
- Detect and prevent security threats
- Comply with legal and regulatory obligations
- Respond to law enforcement requests
- Enforce our Terms of Service
3.3 Platform Improvement
- Analyze usage patterns to improve functionality
- Develop new features and services
- Troubleshoot technical issues
- Conduct research and analytics
- Optimize user experience
3.4 Marketing and Communication
- Send promotional offers and updates (with your consent)
- Provide educational content about cryptocurrency
- Notify you of new features and services
- Conduct surveys and gather feedback
Marketing Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in emails or updating your account preferences.
4. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your data in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist in operating our Platform:
- Payment Processors: Plisio processes cryptocurrency payments
- Email Services: Hostinger SMTP for transactional emails
- Cloud Hosting: Servers and infrastructure providers
- Analytics Providers: CoinGecko for pricing data, Google Analytics for usage statistics
- Customer Support: Helpdesk and communication tools
4.2 Legal Requirements
We may disclose your information when required by law:
- In response to valid legal requests (subpoenas, court orders)
- To comply with regulatory obligations
- To cooperate with law enforcement investigations
- To protect our legal rights and prevent fraud
- To enforce our Terms of Service
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your information for purposes not listed here with your explicit consent.
Important: We never share your password, private keys, or complete financial account details with third parties.
5. Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
- Secure Servers: Data is stored on protected servers with firewall protection
- Access Controls: Strict role-based access limits who can view data
- Password Hashing: Passwords are hashed using bcrypt (never stored in plain text)
- Two-Factor Authentication: Optional 2FA for enhanced account security
- Regular Security Audits: Periodic vulnerability assessments and penetration testing
5.2 Organizational Safeguards
- Employee Training: Staff are trained on data protection practices
- Confidentiality Agreements: All employees sign NDAs
- Limited Access: Only authorized personnel access sensitive data
- Incident Response: Procedures in place for security breach response
5.3 Your Responsibilities
- Use strong, unique passwords
- Enable two-factor authentication
- Never share your login credentials
- Log out from shared devices
- Report suspicious activity immediately
Security Breach Notification: In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate action to mitigate the impact.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
6.1 Active Accounts
- Information is retained while your account is active
- Transaction history is maintained for accounting purposes
- Communication records are kept for support continuity
6.2 Closed Accounts
- Personal data is deleted within 30 days of account closure
- Financial records are retained for 7 years (legal compliance)
- KYC documents are retained for 5 years (AML regulations)
- Anonymized analytics data may be retained indefinitely
6.3 Legal Obligations
- Some data must be retained to comply with laws and regulations
- Tax records: 7 years
- AML/KYC records: 5 years after account closure
- Litigation-related data: Until legal proceedings conclude
7. Your Privacy Rights
You have the following rights regarding your personal information:
7.1 Access and Portability
- Right to Access: Request a copy of your personal data
- Data Portability: Receive your data in a structured, machine-readable format
- How to Request: Contact support@apexswifttrade.com
- Response Time: Within 30 days
7.2 Correction and Updates
- Right to Rectification: Correct inaccurate or incomplete data
- How to Update: Via account settings or contact support
- Immediate Updates: Most data can be updated in real-time
7.3 Deletion
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data
- Limitations: Some data must be retained for legal compliance
- Process: Account closure request via support
- Timeline: 30 days for non-essential data deletion
7.4 Restriction and Objection
- Right to Restrict Processing: Limit how we use your data
- Right to Object: Object to processing for marketing purposes
- Opt-Out: Unsubscribe from marketing communications
7.5 Withdraw Consent
- You can withdraw consent for data processing at any time
- Withdrawal does not affect lawfulness of prior processing
- May limit or prevent access to certain services
Exercise Your Rights: To exercise any of these rights, email us at privacy@apexswifttrade.com with your request. We will respond within 30 days.
8. Cookies and Tracking Technologies
8.1 What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services.
8.2 Types of Cookies We Use
Essential Cookies
- Purpose: Required for platform functionality
- Examples: Session cookies, authentication tokens
- Duration: Session or persistent
- Can Be Disabled: No (would break functionality)
Functional Cookies
- Purpose: Remember your preferences
- Examples: Language settings, display preferences
- Duration: Persistent (up to 1 year)
- Can Be Disabled: Yes (via browser settings)
Analytics Cookies
- Purpose: Understand how you use the Platform
- Examples: Google Analytics, page view tracking
- Duration: Persistent (up to 2 years)
- Can Be Disabled: Yes (via cookie preferences)
Marketing Cookies
- Purpose: Deliver relevant advertisements
- Examples: Retargeting pixels, ad network cookies
- Duration: Persistent (up to 1 year)
- Can Be Disabled: Yes (via cookie preferences)
8.3 Managing Cookies
- Adjust cookie settings in your browser preferences
- Use our cookie consent banner to manage preferences
- Opt-out of analytics via browser plugins (e.g., Google Analytics Opt-out)
- Note: Disabling essential cookies may impair functionality
9. Third-Party Services
Our Platform integrates with third-party services. Each has its own privacy policy:
9.1 Payment Processing
- Plisio: Cryptocurrency payment gateway
Privacy Policy: https://plisio.net/privacy-policy
- Data Shared: Transaction amounts, wallet addresses, order IDs
9.2 Cryptocurrency Data
- CoinGecko API: Real-time cryptocurrency prices
Privacy Policy: https://www.coingecko.com/en/privacy
- Data Shared: Anonymous API requests (no personal data)
9.3 Email Services
- Hostinger SMTP: Email delivery
Privacy Policy: https://www.hostinger.com/privacy-policy
- Data Shared: Email addresses, message content
9.4 Analytics
- Google Analytics: Usage statistics
Privacy Policy: https://policies.google.com/privacy
- Data Shared: Anonymized usage data, IP addresses
Note: We are not responsible for third-party privacy practices. Please review their policies directly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
10.1 Transfer Safeguards
- We use standard contractual clauses approved by regulatory authorities
- Data is encrypted during transfer and storage
- Third-party processors are vetted for security standards
- We ensure adequate data protection measures are in place
10.2 Data Storage Locations
- Primary servers: [Your server location]
- Backup servers: [Your backup location]
- Third-party services: Various global locations
10.3 GDPR Compliance
For users in the European Economic Area (EEA):
- We comply with GDPR requirements
- Data transfers outside EEA use appropriate safeguards
- You have additional rights under GDPR (see Section 7)
- Contact our Data Protection Officer: dpo@apexswifttrade.com
11. Children's Privacy
Age Restriction: Our Platform is not intended for individuals under 18 years of age.
- We do not knowingly collect information from minors
- Account registration requires age verification
- If we discover a minor has provided information, we will delete it immediately
- Parents who believe their child has provided information should contact us
12. Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
12.1 Notification of Changes
- Material changes will be notified via email
- Policy updates will be posted on this page
- "Last Updated" date will be revised
- Significant changes: 30-day notice before implementation
12.2 Your Acceptance
- Continued use after changes constitutes acceptance
- If you disagree, you may close your account
- Previous versions are archived and available upon request
Consent to Privacy Policy
BY USING THE APEX SWIFT TRADE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.